Arcon-Dur, Germany
Reference - Europe
Arcon-dur chooses Glaston Care for quick support and maintenance availability
With customers around the world from New Zealand to Europe, as well as many in its home market of Germany, Arcon-Dur has gained a world-known reputation for itself in top-quality Low-E, solar and safety glass for buildings, such as multistory structures. The company has two factories in Germany, in Feuchtwangen and Jena, and takes pride in its extraordinary level of service for its customers that goes beyond industry norms.
“When we bought our Glaston Tamglass HTF ProE 2442 furnace in 2000, we decided to get the Glaston Care service agreement at the same time,” says Horst Würzburger, Technical Manager at Arcon-Dur. “The reason for the agreement was to have quick support and maintenance availability for our machines in case of emergency. Since we use our machines literally around the clock, it is essential to have reliable service. Glaston Care is also used as an opportunity to check the machine on a regular basis.”
Würzburger continues: “We get a visit from specialists at least once a year to make an assessment of the functioning of our furnace and to supply spare parts. The specialists come for about two days and also write up a report, which is made based on their findings from the service visits. We find these reports to be very useful.”
“Occasionally we need to order more production line parts, which we usually get quickly and easily from Glaston as part of the agreement. And we appreciate that the spare parts fit well.”
“We are satisfied with the Glaston Care agreement, because it’s reliable and Glaston is an experienced company.”
– Horst Würzburger, Technical Manager at Arcon-Dur
Similar references
Zanatta Vetro, Italy
#architectural #automation #autopilot #glass tempering #glass tempering process #Jumbo Series #reference #safety glass #tempered glass
“The quality of glass we process has improved, efficiency has increased, and our operators are proud of what they can achieve with the new line,” says Gianluca Gastaldon, Sales Manager at Zanatta Vetro.
Lue lisääHard Glass Industry, Japan
#appliances #flat glass laminating #flat glass tempering #glass quality #glass tempering #Heating chamber replacement #laminating #ProL-zone #reference #safety glass #Upgrades
“Glaston’s strong global track record and our positive experience over the years were key reasons for choosing its solutions again,” says Takashi Shiotani, Production Manager at Hard Glass Industry.
Lue lisääPremier DGU, UK
#architectural #IG #IG glass #IG unit #IGU #insulating glass #reference #VARIO
“At Premier DGU, we wanted to produce triple-glazed units with different cavity widths and depths on a fully automated basis. We see automation as key to our group’s future success by bringing us higher efficiency and quality. That is what this new Glaston IGU line allows us to do,” says Mark Harrison, CEO of United Glass Group.
Lue lisää