Arcon-Dur, Germany

Reference - Europe

Arcon-dur chooses Glaston Care for quick support and maintenance availability


With customers around the world from New Zealand to Europe, as well as many in its home market of Germany, Arcon-Dur has gained a world-known reputation for itself in top-quality Low-E, solar and safety glass for buildings, such as multistory structures. The company has two factories in Germany, in Feuchtwangen and Jena, and takes pride in its extraordinary level of service for its customers that goes beyond industry norms.

“When we bought our Glaston Tamglass HTF ProE 2442 furnace in 2000, we decided to get the Glaston Care service agreement at the same time,” says Horst Würzburger, Technical Manager at Arcon-Dur. “The reason for the agreement was to have quick support and maintenance availability for our machines in case of emergency. Since we use our machines literally around the clock, it is essential to have reliable service. Glaston Care is also used as an opportunity to check the machine on a regular basis.”

Würzburger continues: “We get a visit from specialists at least once a year to make an assessment of the functioning of our furnace and to supply spare parts. The specialists come for about two days and also write up a report, which is made based on their findings from the service visits. We find these reports to be very useful.”

“Occasionally we need to order more production line parts, which we usually get quickly and easily from Glaston as part of the agreement. And we appreciate that the spare parts fit well.”

“We are satisfied with the Glaston Care agreement, because it’s reliable and Glaston is an experienced company.”
– Horst Würzburger, Technical Manager at Arcon-Dur

http://arcon-glas.de/

Similar references


Viridian Group, Australia

#architectural #Glaston Care

Viridian has been a long-term customer for the Glaston Care agreement, which currently covers eight locations in Australia and New Zealand with a total of 9 Glaston furnaces.

Read more

Goldray Industries, Canada

#appliances #Glaston Care

“Based on the positive outcome with the edging machinery service agreement, we then decided about a year ago to extend the Glaston Care to cover our Glaston furnace, which too has made such a big difference.”

Read more

AGP Architectural Glass Products, NZ

#architectural #architectural glass #automation #FC Series #iLooK

In this video David Bunting at Architectural Glass Products (AGP) in New Zealand is sharing his & his team's experiences on working with Glaston FC Series tempering lines.

Read more

Articles


Important service factors in glass lamination

Did you know that the laminating line maintenance cost can vary greatly depending on your specific technology? For example, furnaces with infrared heating technology...

Read more

#AskGlaston Episode 55: How to temper low-iron glass?

This week, we’re dealing with the following two questions: Can you give some advice on tempering low-iron / Starphire glass? What is better in order to save...

Read more

#AskGlaston Episode 48: How to avoid edge kink in tempered glass?

This week, we will comprehensively look into the following hot question: How to avoid edge kink in tempered glass? How to avoid edge kink in tempered glass? That...

Read more