Arcon-Dur, Germany
Reference - Europe
Arcon-dur chooses Glaston Care for quick support and maintenance availability
With customers around the world from New Zealand to Europe, as well as many in its home market of Germany, Arcon-Dur has gained a world-known reputation for itself in top-quality Low-E, solar and safety glass for buildings, such as multistory structures. The company has two factories in Germany, in Feuchtwangen and Jena, and takes pride in its extraordinary level of service for its customers that goes beyond industry norms.
“When we bought our Glaston Tamglass HTF ProE 2442 furnace in 2000, we decided to get the Glaston Care service agreement at the same time,” says Horst Würzburger, Technical Manager at Arcon-Dur. “The reason for the agreement was to have quick support and maintenance availability for our machines in case of emergency. Since we use our machines literally around the clock, it is essential to have reliable service. Glaston Care is also used as an opportunity to check the machine on a regular basis.”
Würzburger continues: “We get a visit from specialists at least once a year to make an assessment of the functioning of our furnace and to supply spare parts. The specialists come for about two days and also write up a report, which is made based on their findings from the service visits. We find these reports to be very useful.”
“Occasionally we need to order more production line parts, which we usually get quickly and easily from Glaston as part of the agreement. And we appreciate that the spare parts fit well. We are satisfied with the Glaston Care agreement, because it’s reliable and Glaston is an experienced company.”
– Horst Würzburger, Technical Manager at Arcon-Dur
Similar references
Viridian Glass, Australia
#architectural #automation #COMFORT #glass quality #IG unit #insulating glass #reference
As building regulations require more energy-efficient glass, Viridian Glass has stepped up its game. Purchasing Glaston’s COMFORT BOX IG manufacturing line enables its Woodville plant in Adelaide to meet burgeoning demands with visibly better quality and shorter lead times. “High quality insulated glass is the future in Australia,” says, National Operational Excellence Manager, Tarun Bhatia at Viridian Glass.
Read moreAGP, New Zealand
#architectural #automation #autopilot #digitalization #FC Series #flat glass tempering #reference
“We’re now running with the stability, reliability and consistency we aimed to achieve when we invested in Glaston’s Autopilot,” David Bunting, Managing Director of Architectural Glass Products (AGP), says.
Read moreVitropor, Portugal
#architectural #automation #flat glass laminating #flat glass tempering #glass processing #glass tempering #iControL #laminating #ProL #reference #RHC #safety glass #tempered glass #upgrades
“When we buy a new TV or piece of furniture for our home, it gives us good vibes – a nice feeling. In a similar way, we chose to upgrade our tempering furnace to make things easier and better for our team, so their work would be more enjoyable,” says Pedro Aguilar, Managing Director of Vitropor.
Read moreArticles
Important service factors in glass lamination
Did you know that the laminating line maintenance cost can vary greatly depending on your specific technology? For example, furnaces with infrared heating technology...
Read more#AskGlaston Episode 55: How to temper low-iron glass?
This week, we’re dealing with the following two questions: 1. Can you give some advice on tempering low-iron / Starphire glass? and 2) What is better in order...
Read more#AskGlaston Episode 48: How to avoid edge kink in tempered glass?
This week, we will comprehensively look into the following hot question: How to avoid edge kink in tempered glass? How to avoid edge kink in tempered glass? That...
Read more