Virtual Engineer

As if we were on site with you – but much faster


Three reasons to use Virtual Engineer

1.

Quick availability

  • Quick availability of technicians
  • Second-level specialists from our headquarters will advise
    and support your workforce on site using a Microsoft HoloLens 2 mixed reality headset

2.

Warranty included

  • Warranty for the work performed
  • Clear documentation of all interventions

3.

Cost savings and other advantages

  • Savings of 10–40% per intervention
  • Modular system of available services
  • Access to previous jobs and relevant documentation
  • Can also be used for internal purposes

Simple, fast, efficient.


Sometimes, it simply has to be done quickly before major damage or long downtimes occur. Now you can easily carry out service work or spare parts installation yourself – under the live guidance of our experts.

Our mixed reality-based support.

Using mixed reality, you have everything where you need it

  • Marking objects with arrows in real time
  • Integrated documents, instructions and technical drawings
  • Live values from the controller or control panel
  • Photo or video recording capability

Visual support for better understanding

  • Virtual laser pointer clarifies what is being discussed
  • Text and video chat functions with our engineers
  • Support in English, German and Finnish

Reliable technology provided by Microsoft Teams

  • Easy project planning
  • Simple data exchange and full control of all your data
  • Video conferencing
  • Libraries
  • Easy collaboration

Hardware developed for everyday work use

  • Comfortable to wear
  • Compatible with safety glasses and/or helmets
  • Excellent ambient noise cancellation
  • Long battery life
  • Can be folded upwards

Choose your individual solution

Our servicesCase to caseContract
Mobile app use
HoloLens use
HoloLens use for hotline support-
Number of HoloLens users1 (one month per case)2
Warranty for work performed•*•*
Access to the Microsoft Teams platform1 (one month per case)2
Use for internal purposes-Yes
Flatrate support-Yes
VPN Care use included-Yes
CostsCost per hourFixed cost per year

* = Preconditions for warranty

  • Only valid for the continuous use of HoloLens
  • Applies as long as the instructions of the Virtual Engineer are strictly followed
  • Requires session recording

Service contracts are always the better choice

  • We provide you with individual, customized contracts
  • Our services are scalable depending on your machinery and requirements
  • Additional users are also possible

References


Long Nhien, Vietnam

#automotive #bending #Matrix #windshield

“The market in Vietnam for cars is very large with lots of room for growth. People are becoming wealthier, and sitting in a car is more comfortable than being on a scooter, which may be prohibited in the next few years,” says Nguyen Phuong Tran, Production Manager, and son of Long Nhien Automotive Glass’s owners, about his home market. “The Glaston Matrix windshield bending furnace is a stepping stone for us to tap into this rapidly expanding business of hundreds of thousands new cars per year.”

Read more

Shandong Donghao Autoglass, China

#automotive #bending #Matrix #windshield

With quality as a priority, the Chinese company chose Matrix to bend even the most demanding windshield shapes and meet the highest OEM standards. “We have always given priority to quality when investing in glass processing equipment. We knew Glaston from the past and recognize the company’s expertise as a supplier of automotive glass equipment."

Read more

PLG, Finland

#architectural #Flat tempering #RC Series #Upgrades

“We’ve always been an important partner to the large window manufacturers in Finland. Listening to their needs and responding has helped us stay competitive in this market,” Tommi Nousiainen, CEO of PLG in Finland, explains. “We were not specifically looking for a tempering furnace. But when our customers began to require high-quality tempered glass, we moved swiftly ahead with an entry-level Glaston RC model. Since then, we have already been able to upgrade the line twice in response to the rapidly evolving market.” 

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Articles


#AskGlaston Episode 57: Does the shard size of tempered glass vary depending on the impact strength?

This week, we’ve received the following question from Middle East: I have observed that when we break glass in the center with a lot of force, the fragments...

Read more

#AskGlaston Episode 56: What causes the streaks in my shower glass?

This week, we’re answering to the following two questions: My shower has streaks in the glass running up and down. The issue shows up when the glass gets foggy...

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#AskGlaston Episode 55: How to temper low-iron glass?

This week, we’re dealing with the following two questions: Can you give some advice on tempering low-iron / Starphire glass? What is better in order to save...

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Contact information