Virtual Engineer

As if we were on site with you - but much faster.

Saves time and money – Instant specialist support for your workforce


Quick availability

  • Quick availability of technicians
  • 2nd Level Specialists from our headquarters will advise
    and support your workforce onsite using a Microsoft
    HoloLens 2 «Mixed Reality» Headset


Included warranty

  • Warranty for the work carried out
  • Clear documentation of all interventions


Cost savings & other advantages

  • Savings of 10 % – 40 % per intervention
  • Modular system of available services
  • Access to old jobs and relevant doc umentation
  • Can also be used for internal purposes

Simple, fast, efficient.

Sometimes it simply has to be done quickly before major damage or long downtimes occur. Now you can easily carry out service work or spare parts installation yourself – under the live guidance of our experts.

Our «Mixed Reality» support.

Through «Mixed Reality» you have everything where you need it

  • Marking objects in reality with arrows
  • Fade in documents, instructions and technical drawings
  • Live values from controller or control panel
  • Photo function or video rec ording

Visual support for better understanding

  • Virtual laser pointer clarifies what is being discussed
  • Text chat and video c hat functions with our engineers
  • Support in English, German and Finnish

Reliable technology provided by Microsoft Teams

  • Easy project planning
  • Simple data exchange and full control of all your data
  • Video conferencing
  • Libraries
  • Easy collaboration

Hardware developed for everyday work use

  • High wearing comfort
  • Compatible with safety glasses and/or helmets
  • Excellent ambient noise cancellation
  • Long battery life
  • Can be folded upwards

Choose your individual solution

Our servicesCase to caseContract
Mobile app use
HoloLens use
HoloLens use for hotline-
No. of HoloLens users1 (one month per case)2
Warranty for performed work•*•*
Access to Microsoft Teams platform1 (one month per case)2
Use for internal purposes-Yes
Flatrate support-Yes
"VPN Care" usage included-Yes
CostsCost per hourOne price per year

* = Preconditions for warranty

  • Only valid for the continuous use of the hololens
  • Applies only as long as t he instructions of the Virtual Engineer are followed
  • Requires the recording of the session

Service contracts are always the better choice

  • We provide you with individual, customized contracts
  • Our services are scalable depending on your machinery and requirements
  • Additional users are also possible


Long Nhien, Vietnam

#automotive #bending #Matrix #windshield

“The market in Vietnam for cars is very large with lots of room for growth. People are becoming wealthier, and sitting in a car is more comfortable than being on a scooter, which may be prohibited in the next few years,” says Nguyen Phuong Tran, Production Manager, and son of Long Nhien Automotive Glass’s owners, about his home market. “The Glaston Matrix windshield bending furnace is a stepping stone for us to tap into this rapidly expanding business of hundreds of thousands new cars per year.”

Read more

Shandong Donghao Autoglass, China

#automotive #bending #Matrix #windshield

With quality as a priority, the Chinese company chose Matrix to bend even the most demanding windshield shapes and meet the highest OEM standards. “We have always given priority to quality when investing in glass processing equipment. We knew Glaston from the past and recognize the company’s expertise as a supplier of automotive glass equipment."

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Jaakko-Tuote, Finland

#appliances #architectural #FC Series #Flat tempering #iLooK #Jumbo Series

“Designers are working with even larger glass surfaces, which requires more tempered and tempered-laminated glass. So, we decided to boldly invest in technology that enables us to be in the game,” says Aki Harjunpää, CEO of Jaakko-Tuote of Finland. “Along with other machinery, Glaston’s FC-technology-based Jumbo Series is helping us specialize in highly demanding, world-class glazed structures.”

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Today, when energy efficiency is more important than ever, it’s a good time to speak about insulating glass spacers. In the same vein as the gas fill, glass spacers...

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Insulating glass product types

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