Virtual Engineer

As if we were on site with you – but much faster


Three reasons to use Virtual Engineer

1.

Quick availability

  • Quick availability of technicians
  • Senior-level specialists from our Technology Centers will advise and support your workforce on site using a Microsoft HoloLens 2 mixed reality headset

2.

Warranty included

  • Warranty for the work performed
  • Clear documentation of all interventions

3.

Cost savings and other advantages

  • Savings of 10–40% per intervention
  • Modular system of available services
  • Access to previous jobs and relevant documentation
  • Can also be used for internal training purposes

Simple, fast, efficient


Sometimes, it simply has to be done quickly before major damage or long downtime occurs. Now, you can easily carry out service work or spare parts installation yourself – under the live guidance of our experts.

Our mixed reality-based support

Using mixed reality, you have everything where you need it

  • Marking objects with arrows in real time
  • Integrated documents, instructions and technical drawings
  • Live values from the controller or control panel
  • Photo or video recording capability

Visual support for better understanding

  • Virtual laser pointer clarifies what is being discussed
  • Text and video chat functions with our engineers
  • Support in English, German and Finnish

Reliable technology provided by Microsoft Teams

  • Easy project planning
  • Simple data exchange and full control of all your data
  • Video conferencing
  • Libraries
  • Easy collaboration

Hardware developed for everyday work use

  • Comfortable to wear
  • Compatible with safety glasses and/or helmets
  • Excellent ambient noise cancellation
  • Long battery life
  • Can be folded upwards

Choose your individual solution

Our servicesCase to caseContract
Mobile app use
HoloLens use
HoloLens use for hotline support-
Number of HoloLens users1 (one case per month)2
Warranty for work performed•*•*
Access to the Microsoft Teams platform1 (one case per month)2
Use for internal purposes-Yes
Flat-rate support-Yes
VPN Care use included-Yes
CostsCost per hourFixed cost per year

* = Preconditions for warranty

  • Only valid for the continuous use of HoloLens
  • Applies as long as the instructions of the Virtual Engineer are strictly followed
  • Requires session recording

Service contracts are always the better choice

  • We provide you with individual, customized contracts
  • Our services are scalable depending on your machinery and requirements
  • Additional users are also possible

References


Long Nhien, Vietnam

#automotive #bending #Matrix #windshield

“The market in Vietnam for cars is very large with lots of room for growth. People are becoming wealthier, and sitting in a car is more comfortable than being on a scooter, which may be prohibited in the next few years,” says Nguyen Phuong Tran, Production Manager, and son of Long Nhien Automotive Glass’s owners, about his home market. “The Glaston Matrix windshield bending furnace is a stepping stone for us to tap into this rapidly expanding business of hundreds of thousands new cars per year.”

Read more

Shandong Donghao Autoglass, China

#automotive #bending #Matrix #windshield

With quality as a priority, the Chinese company chose Matrix to bend even the most demanding windshield shapes and meet the highest OEM standards. “We have always given priority to quality when investing in glass processing equipment. We knew Glaston from the past and recognize the company’s expertise as a supplier of automotive glass equipment."

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AGP Architectural Glass Products, NZ

#architectural #architectural glass #automation #FC Series #iLooK

In this video David Bunting at Architectural Glass Products (AGP) in New Zealand is sharing his & his team's experiences on working with Glaston FC Series tempering lines.

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Articles


5 promises of convection technology in windshield bending

By the laws of physics, convection is the most efficient way to transfer heat. But what arguments back it up in practice? Let’s dive deeper and explore beyond...

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Important service factors in glass lamination

Did you know that the laminating line maintenance cost can vary greatly depending on your specific technology? For example, furnaces with infrared heating technology...

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#AskGlaston Episode 60: Isn’t our company’s tempering system working automatically?

This week’s question is the following: Isn’t our company’s tempering system working automatically? There are several different levels of automation...

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